Background

Tsunoa is owned and operated by Ruben Garcia Canto (15417877B), C/Oscar Espla, 2, 2ºB, Albatera, Alicante, Spain (“Company”). Your use of Tsunoa is governed by a legal agreement between you and the Company consisting of these terms of service.

By purchasing our product(s), you indicate and consent that you have read and agree the terms listed and detailed on this page.

Provision of this website

You agree that the Company may stop (permanently or temporarily) providing this website (or any features within this website) to you or to users generally at the Company’s sole discretion, without prior notice to you.

The Company may make available to you various payment processing methods to facilitate the purchase of digital goods from this website. You agree to abide by any relevant terms of service or other legal agreement, whether with the Company or a third party, that governs your use of a given payment processing method. You agree that the Company reserves the right to add or remove payment processing methods at its sole discretion and without notice to you.

Support

The Company sells and distributes digital goods “as is” and with no implied meaning that they will function exactly as you would like, or that they will be compatible with other third-party software.

Support for digital goods sold and distributed by the Company is only available for those who have a paid license active.
Support and updates are granted for one year after the original purchase based on the license you have purchased. After one year is completed, you must renew paid licenses in order to continue receiving support and updates for the items purchased.

For purchases that include an automatically renewing subscription, support will be provided for as long as the subscription remains active.

Support and updates for our services are provided as long as they continue in actively development. Should any one of the following occur, the Compnay will no longer be responsible for providing support for any service:

  • The software in question is no longer actively developed as a viable product under the Company.
  • The Company is purchased or bought out by another company.
  • Digital goods dependencies (such as WordPress or Easy Digital Downloads) is no longer actively developed.

Whilst we attempt to provide the best support possible for our software, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

Automatic updates

Automatic updates are available to license holders who have an active and valid subscription and license key. Automatic updates are available for digital goods offered in this site.

Automatic updates are available as long as the license key generated from the purchase is valid and active.

Warranty

Software sold and distributed by the Company are done so in the hope that they will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.
Inasmuch as WordPress and Easy Digital Downloads functions correctly on a clean install of itself, our software is guaranteed to function on a clean install of the minimum, stable and required version of WordPress for our software. Because the number and variety of plugins is vast and wide, we do not guarantee that the plugin will function with all third-party plugins, themes or browsers of any kind.

We do not assume responsibility and will not be held responsible for any conflicts or compatibility issues that may occur due to third-party software. We assume no responsibility for any data loss as a result of installing or using our software. Should conflicts occur with third-party software, we may provide support at our discretion.

Software delivery

After process your payment successfully, you will receive an email with your order number and other purchase information. Your license key is available in your account area along with the downloads link of the software. You can download the software by logging into the account created for you when purchasing the software and clicking on the appropriate link.

Should you not receive an email containing your information, you can contact us through this page to request your purchase information.

Access to re-download purchased files will be granted so long as your license key is valid. If a license key expires, download access to the associated files will be discontinued until such time as the license key is renewed.

Price changes

The Company reserves the right to modify, change, cancel or upgrade any service subscription and/or license key without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

Refunds policy

Refunds will be offered at our sole discretion and must meet all of the following conditions fully:

  • You are within the first 30 days of the purchase of the plugin.
  • Your issue(s) comes from not being able to install the software properly or get the software to perform its basic functions.
  • You have attempted to resolve your issue(s) with our support team.
  • No refunds will be granted after the first 30 days of the original purchase whatsoever.
  • Issues caused by 3rd party software will not provide grounds for a refund.

Our refunds policy is explained in depth on this page.

Email

The Company may occasionally send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to our software updates, promotions and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

Terms of service updates

We reserve the right to modify this terms at any time. We recommend you review this page frequently. If we make material changes to this terms, we may notify you on our website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the last updated date at the beginning of this page. Any changes we make to our terms of service are effective as of this last updated date and replace any prior terms of service.

Contact us

If you have any questions about our terms of service, please visit this page where you can find all the necessary information to contact us.

Last updated on April 1, 2017